At Boosttech Superchargers, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with a straightforward return process.
1. Initiate a Return
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Visit our Return Center or to obtain a return authorisation.
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You will receive a confirmation email with return package slip and detailed instructions on how to return your item.
2. Prepare Your Package
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Ensure the item is in its original condition, unused, and with all original packaging.
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Include the return authorisation slip provided by our customer service team.
3. Ship Your Return
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Pack the item securely to avoid damage during transit.
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Please note that return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Import Duties & Refused Deliveries Policy (UK → EU)
When shipping orders from the UK to European destinations, please note the following:
Import taxes & charges
All import VAT, customs duties, and handling or clearance fees charged by the destination country are not included in the item price or shipping cost and are the responsibility of the buyer. These charges are set by the local customs authority and vary depending on the destination country and the value of the goods.
Refused or uncollected deliveries
If a parcel is refused, not collected, or returned to us due to unpaid import taxes, customs charges, or handling fees, the order will be treated as a buyer-refused delivery. In such cases:
• Shipping costs are non-refundable
• Return shipping costs (if charged by the carrier) will be deducted from any refund
• Any additional fees incurred due to the return may also be deducted
Refunds If the item is returned to us in its original condition, a refund may be issued for the item value only, minus:
• Original shipping costs
• Return shipping costs
• Any fees incurred due to refusal or customs handling
If the parcel is lost, destroyed, or not returned by customs due to refusal, no refund will be issued.
Buyer responsibility
By placing an order, the buyer acknowledges and agrees that:
• They are responsible for understanding and paying any applicable import charges
• Refusal to pay customs fees may result in partial or no refund
Recommendation If you are unsure about potential import charges, we strongly recommend checking with your local customs office before purchasing or contacting us prior to ordering.
Return Shipping Costs
Buyer Responsibility: Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.
Return Conditions
Eligibility: Items must be returned in their original condition, unused, and with all original packaging and tags.
Return Period: Items must be returned within 30 days of the purchase date. For holiday and promotional purchases, extended return periods may apply.
Additional Information
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at team@boosttechsuperchargers.com so we can resolve the issue promptly.
